The website idswissbotanicals.ch was developed by Babylon Sciences SA (rue de Genève, 1004 Lausanne, Switzerland) and is operated by

Babylon Sciences SA
Rue de Genève 42
1004 Lausanne, Switzerland

On the other hand, the following general terms and conditions apply exclusively in the version valid at the time of placing the order (hereinafter referred to as "GTC"). We do not recognize any deviating terms and conditions on your part. You have the option of saving or printing these terms and conditions. You are solely responsible for saving and printing these terms and conditions.
We reserve the right to add to, change or delete these terms and conditions at any time.

REPLACEMENT & REFUND POLICY

Our return/replacement policy can be found here and is an integral part of these terms and conditions.

BREAK

Transport damage must be reported within 48 hours after receipt of the goods, after which time the claim for free replacement will lapse.

NON-RECEIPT

In the event of non-receipt of the goods, we will send you a replacement product provided that you have explicitly informed us of this in writing. You have one month to report the non-receipt of your order.

REIMBURSEMENT

To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review it and process it for a refund. The money will be refunded to you in the original payment method you used when you made the purchase, unless otherwise requested.

MAJOR FORCE

We shall not be in breach of our contractual obligations to the extent that performance is hindered, delayed or prevented by an act of God or force majeure. An act of God or force majeure shall be deemed to be any act or circumstance which is irresistible, external to Babylon Sciences SA, unforeseeable, unavoidable, beyond our control and which cannot be controlled by the latter, despite all reasonable efforts.
In the event of force majeure, we shall inform you within 5 days of the date on which we become aware of it. The two parties will then meet within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the terms of the agreement.

ORIGINAL TEXT

The general conditions are written in French. In case of contradiction, the French version is authoritative.
If you have any questions or comments, please do not hesitate to contact us.
E-Mail: hello@idswissbotanicals.com
Tel: +41 21 588 17 17
(Monday to Friday: 9 am to 6 pm)