Terms and conditions of sale

Updated on 16.02.2024

These terms and conditions of sale apply when you order a product from our website www.idswissbotanicals.com. These terms and conditions of sale should be read in conjunction with and in addition to our website terms of use ("Website Terms of Use") and our privacy and cookie policy ("Privacy Policy").

1. About I.D. Swiss Botanicals
Babylon Sciences SA is the supplier of the products and our registered office is Rue de Geneve 42, 1004 Lausanne, Switzerland.
VAT registration number: CHE-361.215.749

2. Prices
The prices quoted for the products available on the website are all inclusive of VAT (where applicable) at the prevailing rates and do not include delivery, packaging or other charges, which will be added to any order you place.
Although we endeavour to keep the prices on the website up to date, we reserve the right to change them at any time.

3. Products
All product descriptions and images on the website are provided in good faith but are for illustrative purposes only and there may be slight variations in product color, packaging design or specifications.

The information provided to our customers is for informational purposes only and is not intended to diagnose, treat or prevent any condition or disease, nor is it intended to prescribe or substitute for professional advice. You should always check product ingredients to avoid potential allergic reactions. If you have any personal concerns, please consult your own physician or health care professional regarding the use of any goods, products or information received on the website before using or relying on them.

We do not accept responsibility for the misuse of our products. It is the customer's responsibility to use the products with discretion and to follow the advice on the label. We do not accept responsibility for damage or defects to the goods resulting from improper storage or use by the customer. We do not accept any liability for consequential loss or damage resulting from the goods supplied.

4. Resale of Products
You agree and acknowledge that the Products are for your personal use and that you may not sell or resell any products or services, or samples thereof, that you purchase or receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order that we believe, in our sole discretion, may result in a violation of our terms of sale.

5. Online Orders
When you place an order online, you are assisted throughout the process by simple instructions on the website. You place your order for goods on the website by clicking the "Checkout" button at the end of the online ordering process.
We will send you an email confirming your purchase and providing you with the details and value of your order, which has been charged to your credit/debit card. This is not an acceptance of the order on our part.
A shipping confirmation email, including a tracking code, will then be sent when your order leaves our warehouse. The acceptance of your order and the conclusion of the contract between you and us will take place when we have shipped the products to you.

We will retain legal ownership of the products until they are delivered to you. Legal ownership of the products will revert to us immediately if we refund any payment for the products to you.

To cancel your order after it has been shipped, you must contact us at hello@idswissbotanicals.com.

If we cannot provide you with the products you ordered, we will cancel your order and inform you as soon as possible. We will give you a full refund if you have already paid for the products. This may be because (i) the product is out of stock; (ii) because we have identified an error in the price or description of the product; (iii) our inability to obtain authorization for your payment; or (iv) due to unexpected limitations on our resources that we could not reasonably have anticipated.

We reserve the right to reject, cancel or terminate any order at our discretion and without cause.

6. Payment
You can pay by credit/debit card. Please note that we will collect, store and use your information in accordance with our Privacy Policy on our website.

All card payments are subject to authorization by your card issuer. If your payment card issuer refuses or does not authorize payment to us for any reason, either in advance or after a payment has been made, we will cancel your order and notify you in writing (which may include an e-mail).

All products will remain our property until we have received full payment for them. Legal ownership of the products will revert to us immediately if we refund such payments to you.

7. Product Delivery
For shipping information, including shipping costs and estimated delivery times, please see our Shipping Policy on our website.

We will deliver the products according to the delivery option you selected during the ordering process. All delivery times quoted to you are indicative only. All risk in the products you order (including risk of loss and/or damage to the products) will pass to you upon delivery. We will not be liable for any delay or failure to deliver the products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.

If the products are returned to us by the delivery company, we will refund the products, but we reserve the right to retain any costs incurred in arranging the delivery and return of the product.

8. Acceptance of Goods/Returns and Refunds
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or return the goods in accordance with the returns policy and procedure. If no such action is taken, we will not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
We hope you like your purchases, but if for any reason you need to return something to us, we have made it as easy as possible. Please see our Replacement & Refund Policy on this website for more details.
If you have not received the entire order as detailed in the order confirmation email that is sent to you upon receipt of an order, please email hello@idswissbotanicals.com.

9. Contact
If you have any complaints or questions, please contact our customer service department at hello@idswissbotanicals.com or by phone at +41 21 588 17 17


The website idswissbotanicals.ch was developed by Babylon Sciences SA (rue de Genève, 1004 Lausanne, Switzerland) and is operated by

Babylon Sciences SA
Rue de Genève 42
1004 Lausanne, Switzerland

On the other hand, the following general terms and conditions apply exclusively in the version valid at the time of placing the order (hereinafter referred to as "GTC"). We do not recognize any deviating terms and conditions on your part. You have the option of saving or printing these terms and conditions. You are solely responsible for saving and printing these terms and conditions.
We reserve the right to add to, change or delete these terms and conditions at any time.

The items offered are always in stock. We ship within 24 hours of receiving payment, except on weekends and holidays. If an item is not available at short notice, we will contact you and inform you of the status of your order. The shipping process will not begin until payment is received, so the delivery time is only valid from that point on.

Shipping Policy


Free delivery for orders over 59 CHF

PostPac Economy (2 days) - 5 CHF

PostPac Express (next day) - 8 CHF



Free delivery for orders over 59 CHF

Priority with e-tracking (3-7 days) - 7 CHF


Rest of the world

Priority with e-tracking (7-14 days) - 16 CHF


Our return/replacement policy can be found here and is an integral part of these terms and conditions.


Transport damage must be reported within 48 hours after receipt of the goods, after which time the claim for free replacement will lapse.


In the event of non-receipt of the goods, we will send you a replacement product provided that you have explicitly informed us of this in writing. You have one month to report the non-receipt of your order.


To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review it and process it for a refund. The money will be refunded to you in the original payment method you used when you made the purchase, unless otherwise requested.


We shall not be in breach of our contractual obligations to the extent that performance is hindered, delayed or prevented by an act of God or force majeure. An act of God or force majeure shall be deemed to be any act or circumstance which is irresistible, external to Babylon Sciences SA, unforeseeable, unavoidable, beyond our control and which cannot be controlled by the latter, despite all reasonable efforts.
In the event of force majeure, we shall inform you within 5 days of the date on which we become aware of it. The two parties will then meet within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the terms of the agreement.


The general conditions are written in French. In case of contradiction, the French version is authoritative.
If you have any questions or comments, please do not hesitate to contact us.
E-Mail: hello@idswissbotanicals.com
Tel: +41 21 588 17 17
(Monday to Friday: 9 am to 6 pm)