REFUND POLICY

1. PREAMBLE
 
The website idswissbotanicals.com has been developed and is operated by
Babylon Sciences SA
Avenue de Lavaux 77,
1009, Pully, Vaud
Switzerland
Furthermore, the following general terms and conditions apply exclusively in the version valid at the time of placing the order (hereinafter “GTC”). We do not recognize any deviating conditions from you. You have the option of saving or printing these terms and conditions. You are solely responsible for saving and printing this document.
We reserve the right to add to, change or delete these terms and conditions at any time.
 
2. REPLACEMENT / REFUND POLICY
 
Our return / replacement policy can be found here and is an integral part of these terms and conditions.
 
2.1 BREAK
 
Damages due to transport must be reported within 48 hours after receipt of the goods, after this time the claim for free replacement will lapse.
 
2.2 NON-RECEIPT
 
In the event of non-receipt of the goods, we will send you a replacement product provided that you have explicitly informed us of this in writing. You have one month to report the non-receipt of your order.
 
2.3 REFUND
 
To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review it and process it for a refund. The money will be refunded to you in the original payment method you used when you made the purchase, unless otherwise requested.
 
3. FORCE MAJEURE
 
We shall not be in breach of our contractual obligations to the extent that performance is hindered, delayed or prevented by an act of God or force majeure. Force Majeure shall be deemed to be any act or circumstance that is irresistible, external to Babylon Sciences SA, unforeseeable, unavoidable, beyond our control and which cannot be controlled by Babylon Sciences SA despite all reasonable efforts.
In case of force majeure, we will inform you within 5 days of the date on which we become aware of it. The two parties will then meet within 10 days, unless the force majeure event makes it impossible, to examine the impact of the event and agree on the terms of the agreement.
 
4. ORIGINAL TEXT
 
The General Terms and Conditions are written in French. In case of contradiction, the French version is authoritative.
If you have any questions or comments, please do not hesitate to contact us.
E-Mail : [email protected]
Tel : +41 21 588 1717
(Monday to Friday: 9 am to 6 pm).