We hope you will be satisfied with our product. If you have any doubts or questions, please contact us at [email protected]
If, for any reason, you still want to return the item, you have 30 days to do so (which is more than two weeks longer than the European legislation allows). If 30 days have passed since your purchase, we unfortunately cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
To make your return, we need a receipt or proof of purchase.
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain time frame.
LATE OR MISSING REFUNDS
If you have not yet received a refund, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially released.
Then contact your bank. There is often a processing time before a refund is mailed.
If you have done all of this and still have not received your refund, please contact us at [email protected]
To return your product, you must send it by mail to the following address : Babylon Sciences SA, Rue de Genève 42, 1007 Lausanne, Switzerland.
You will be responsible for paying your own shipping costs to return your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
The time it takes for the exchanged product to reach you may vary depending on where you live.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.